JIRA Cloud customers cannot install add-ons
Incident
Report for Atlassian Developer
Resolved
We are rolling out a fix to many of our customers. If you need to be fast tracked with a resolution for this issue please raise a support ticket at the following link referencing this incident:
https://support.atlassian.com/contact
https://support.atlassian.com/contact
Update
We have determined that the incident impact is limited to JIRA Cloud customers.
The root cause has been identified and a fix is being verified on Atlassian's staging servers. We expect to deploy the fix to production in the next 12 to 24 hours.
The root cause has been identified and a fix is being verified on Atlassian's staging servers. We expect to deploy the fix to production in the next 12 to 24 hours.
Identified
This incident is preventing JIRA and Confluence Cloud customers from installing add-ons.
The root cause has been identified and a fix is being verified on Atlassian's staging servers. We expect to deploy the fix to production in the next 12 to 24 hours.
The root cause has been identified and a fix is being verified on Atlassian's staging servers. We expect to deploy the fix to production in the next 12 to 24 hours.
Investigating
We are aware of an issue where some users are unable to install add-ons after clicking the "Free Trial" button. We are currently investigating. Please watch for updates on the public issue:
https://ecosystem.atlassian.net/browse/AMKT-20755
https://ecosystem.atlassian.net/browse/AMKT-20755
This incident affected: Marketplace (App listings, In-product Marketplace and app installation (Cloud)).